Shipping policy

Thank you for choosing Castle Drive Creations for your custom apparel needs. Here's everything you need to know about our shipping policies:

1. Processing Time: Orders are typically processed within 7-10 business days from the date of purchase. Customized or personalized items may require additional processing time.  We strive to process your order before this window, but order volume varies. 

2. Shipping Methods: We offer various shipping options during checkout to accommodate your needs. Shipping costs and delivery times vary based on the selected method.

3. Shipping Times: Shipping times provided during checkout are estimates and not guaranteed. Factors such as customs, weather conditions, and carrier delays may impact delivery times.

4. Tracking Information: Once your order has been shipped, you will receive an email containing tracking information. Please use this information to monitor the status and expected delivery date of your package.

5. International Shipping: We offer international shipping to select countries. Customers are responsible for any customs fees, taxes, or duties that may apply.

6. Lost or Stolen Packages: Castle Drive Creations is not responsible for lost or stolen packages. If you believe your package is missing, please contact the shipping carrier directly using the provided tracking information.

7. Incorrect Address: It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. If an incorrect address is provided, Castle Drive Creations is not responsible for lost or misdelivered packages.

8. Shipping Delays: Castle Drive Creations is not liable for shipping delays caused by external factors, such as natural disasters, strikes, or unforeseen events.

9. Returns Due to Non-Delivery: If a package is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for the cost of reshipment.

10. Contact Information: If you have any questions or concerns regarding our Shipping Policy, please contact us at castledrivecreations@gmail.com.

Thank you for choosing Castle Drive Creations. We appreciate your understanding and cooperation.